Legal information

Les Roches Fleuries

Legal mentions

Confidentiality charter

Publisher information

This site is published by : Les Roches Fleuries. Les Roches Fleuries is a SAS registered in France and whose head office is located 90 route de la scie, 74700 Cordon. The company is registered at the Chamber of Commerce and Industry of Annecy under the SIRET 891 490 948 00017 - APE 5510Z - The VAT number is FR11 891 490 948.

Data processing and liberties

Les Roches Fleuries has computerized means intended to manage its client file more easily. The recorded information is reserved for the use of the customer service of Les Roches Fleuries. We can be brought to transmit your data to some of our partners (rigorously selected) or to any other third party for the sending of information likely to interest you, only with a preliminary authorization of your share. With the exception of the cases mentioned above, we will not communicate any data concerning you without your consent except in the case of a legal constraint (for example in the case of a court order or for the prevention of fraud and other crimes). In accordance with articles 39 and following of the law n° 78-17 of January 6, 1978 modified in 2004 relating to data processing, files and freedoms, any person can obtain communication and, if necessary, correction or suppression of the information concerning it. This right can be exercised via the online form accessible via the "Contact" link at the top of the page or at the following address: resa@lesrocheshotel.com

Cookies

During your navigation on the lesrocheshotel.com website, some information (commonly called "cookies") can be implanted on your computer. Cookies are information transmitted on your hard disk by the site in order to store and sometimes to follow up data concerning you. Cookies are specific to the server that created them and cannot be used by other servers, which means that they cannot track your web browsing. Your credit card number is never stored in cookies. Cookies are used to make the most of the web and to provide a more personalized service. The purpose of cookies is to: save you from having to enter your information each time you visit our site; understand how our site is used in order to improve it and update its content. If you wish, you can block or delete cookies from your computer (the "help" section of your browser will explain how to do this). Please note that such a maneuver may cause the site to malfunction.

Copyrights / Copyright

The presentation and each of the elements, including the domain name, trademarks, logos, signs, drawings, illustrations, photographs, videos, texts, graphics and other files appearing on the present site, are protected by the laws of the country in which they are located.site, are protected by the laws in force on intellectual property, and belong to Les Roches Fleuries or are the object of an authorization of use. No element composing the site lesrocheshotel.com site may not be copied, reproduced, modified, republished, loaded, distorted, transmitted or distributed in any way whatsoever, on any medium whatsoever, in part or in whole, without the writtenwithout the prior written authorization of Roches Fleuries, except for a strict use for personal, private and non-commercial use, without modification of the elements present on the site. Any other non-expressly authorized use of the lesrocheshotel.com site or of its elements would constitute an infringement of the rights of Les Roches Hotel & Spa punishable in particular by articles L 355-2 and following of the Intellectual Property Code.

Photo credit : Labo N°3

Responsibility

All the information accessible via this site is provided as is. Les Roches Fleuries does not give any guarantee, explicit or implicit, and does not assume any responsibility relating to the use of this information. The user is solely responsible for the use of such information. Les Roches Fleuries reserves the right to modify the present information at any time, notably by updating the site lesrocheshotel.com. Les Roches Fleuries cannot be held responsible for any damage whatsoever, whether direct or indirect, resulting from information contained on this site. The user commits himself not to transmit on this site any information which can involve a civil or penal responsibility and commits himself in this respect not to reveal via this site illegal, contrary to the public order or defamatory information. Les Roches Fleuries makes every effort to provide users with available and verified information and/or tools, but cannot be held responsible for errors, lack of availability of information and/or the presence of viruses on its site lesrocheshotel.com. The sites external to the Roches Fleuries having a hypertext link with the present site are not under the control of the Roches Fleuries which consequently declines any responsibility as for their contents. The user is solely responsible for their use.

Various

We reserve the right to modify at any time, when we deem it necessary, our mode of collection, transmission and processing of personal data and other information. This Privacy Policy may therefore be amended from time to time to reflect the most recent changes.

Terms of use

Booking conditions

These terms and conditions of use, which are subject to change from time to time, apply to all our services, available directly or indirectly online, by e-mail or by telephone. By accessing, searching, using and/or booking on our website or any other platform (collectively referred to as "the website"), you represent that you have read, understood and agree to be bound by these terms and conditions.servation, you declare that you have read, understood and accepted these terms and conditions of use and our privacy policy. These pages, their content and infrastructure, as well as the online reservation service that is provided on these pages and through this website are owned, operated and provided by Les Roches Hotel & Spa. They are only made available for your personal and non-commercial use, which remains subject to the general conditions of use set out below.

Rates

The rates offered on our website are very competitive. All rates displayed on lesrocheshotel.com are per room for the duration of the stay. They include VAT and all other taxes (subject to change), unless otherwise stated on our website or on the reservation confirmation email. Lower rates are sometimes available on other platforms; however, these lower rates offered may be subject to specific conditions and restrictions. Please check the room and rate descriptions carefully for such conditions before making your reservation.

Credit Card

Your credit card information is required by the hotel to guarantee your reservation. Therefore, we receive this information directly from the hotel for your reservation and we also reserve the right to verify (i.e. pre-authorize) your credit card. In order to protect and encrypt your credit card information as it travels through our site, standard SSL ("Secure Socket Layer") security technology is used when providing our services. For certain rates and special offers, please note that the hotel reserves the right to pre-authorize your credit card or to charge a certain amount (sometimes without refund) to your credit card upon reservation or confirmation of your reservation. Please check the room description carefully for such conditions before making your reservation.

Cancellation Policy

By making a reservation at our hotel, you acknowledge that you have read and agree to the hotel's cancellation and no-show policy, as well as any additional policies that may apply to your reservation.conditions that may apply to your reservation or during your stay, including services rendered and/or products offered by the hotel. Cancellation and no-show policies are outlined during the reservation process and in the reservation confirmation email. Please note that some rates or special offers do not allow cancellation or modification of the reservation. You are therefore advised to review the terms and conditions of each offer before making your reservation. If you wish to review, change or cancel your reservation, please refer to the confirmation email and follow the instructions therein. We advise you to read these cancellation and no-show conditions carefully before making your reservation.

→ NANR Rate: Non-cancellable, non-refundable reservation. 100% of the stay will be charged at the time of booking.

→ Flexible Rate: Reservation cancelable without charge up to 7 days prior to arrival date. 100% of the stay will be charged if the cancellation occurs from 7 days before arrival.

→ No show: 100% of the stay will be charged.

Customer comments

Your comments may be posted on our website for the sole purpose of informing (future) guests of your opinion of the level of service and quality of the hotel and used (in part or in full) by Les Roches Hotel & Spa at its sole discretion (for marketing or promotional purposes or to improve our services) on our website or on social networks, newsletters, special offers, applications or other means used, managed or controlled by Les Roches Fleuries. We reserve the right to standardise, refuse or remove any feedback at our sole discretion. The customer feedback questionnaire is considered a survey and, as such, does not include any additional commercial offers, invitations or advertising.

Miscellaneous

Unless otherwise stated, the software necessary for our services or made available on and used by our website, as well as the intellectual property rights (including copyrights) of the contents, information and materials of our website, are the exclusive property of Les Roches Fleuries, its suppliers or its service providers. In accordance with the law, the present general conditions of use and the provision of our services are subject to and governed by French law. Any dispute resulting from the present general conditions of use and our services must be brought exclusively to the attention of the competent authorities in Paris, France. The original version of these terms and conditions of use was written in French before being translated into English. This in-house translation is provided as a courtesy only and is not binding. In the event of any dispute regarding the content or interpretation of these terms and conditions, or in the event of any inconsistency or discrepancy between the French and English versions, the French version shall prevail and be binding. The French version is available on our website (by choosing the English interface) and can be sent to you upon written request. If any provision of these terms and conditions of use is or becomes invalid, unenforceable or non-binding, you will continue to be bound by all other provisions set forth in these terms and conditions. If so, the invalid provisions shall be enforced to the fullest extent permitted by law, and you agree to be bound by any provisions that would have the same effect as the invalid, non-executory or non-binding terms of these terms and conditions.

Our establishment has designated SAS Médiation Solution as a consumer mediation entity (agreement n° CS000476/1910) / contact@sasmediationsolution-conso.fr

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